Mediation is a process by which participants talk to each other with the goal of finding an acceptable resolution to whatever they may be in conflict about. Participants are assisted in this process by a mediator, who acts as a neutral to facilitate the conversation. The conversation can occur over time, requiring multiple sessions. Usually the desired result is some type of agreement by which the parties involved can abide and follow. A successful mediation is one where each party is able to speak freely, feels heard, feels understood and is able to listen and understand the other party's perspective. 

 

When mediating, your mediator will hear perspectives from each participant and through active/reflective listening, they will help the parties identify and discuss the issues. They do not sit in judgment, nor do they express personal opinions. They may work with parties to problem-solve, if that is their desire.